Germain Hyundai not only assisted me with getting my first car but also made the experience amazing for a first time car buyer. Jeromey Roman’s was absolutely amazing and patient with the process going on for 4 months. All of the finance managers were great as well. Amazing dealership and amazing people

The dealership was extremely friendly and concerned with our needs. The sales process was pleasant and we did not feel any pressure. The final paperwork and finance process were too long. There should be a way to streamline it. I believe the financing and paperwork took just about 2 hours.

Todd was great to deal with, and was not suggesting I have things done that I did not need. Vehicle came back on time and service went well. Relaxing atmosphere

Fast, Courteous, Professional. Germain Maintenance Team has always been at the top of their game when servicing my vehicle. Todd and Rich have provided me expert support and clearly are valued employees at Germain Hyundai of Columbus Ohio ..,. They and JJ ( my sales rep) are the reasons I drive from Virginia to Ohio for care and maintenance of my vehicle. Job well done! Thank you Team

Always get appointment when it is best for me to bring in to be serviced

Everyone is as friendly, attentive and helpful through the process of looking, driving and purchasing the vehicle

Worst experience ever. Took 3.5 months to get my car fixed. Was given a date and time to bring my car in for repair and pick up a rental. I am 82 yrs old with severe copd and on oxygen at all times. This is not easy for me. When I arrived she told me my appointment had been canceled. I asked why I was not notified she said she didn't have time. Really? Didn't have 30 seconds to call me? During the time Germain had my car, over 3 weeks , I never heard a word about progress on my car. Several times I called Anastasia she never answered one time. Called at least 8 times and left messages for her to please call me. Got no response. Called Mowerys body shop and asked for progress on my car. Told them they had my car for 3 weeks. When do I get it back. They were very polite with me and said there is no way they had my car 3 weeks. Who knows where my car was setting with nothing being done? Or why? When I did get the car back I immediately traded it in on a new hyudai kona. I drove to Dublin oh to do this rather than Germain at auto mall. You have lost a customer forever.

Carl and Rick where very friendly and answered every ? We had and they never pressured us into buying a car like most car lots...we told Carl what we wanted and was very helpful into getting us everything we asked for

I am handicapped and Cody went above and beyond any other salesman that I ever dealt with making sure the buying process was easy for me to make my purchase.

Nan was outstanding and very thorough. Gerald, Ricky was so polite and helpful with everything

Top notch dealership service provider. I have been to many dealerships for service and this location is by far the BEST I have ever had.. they are quick, communicative, professional and passionate about there people and the cars they service. Treat you like family! Enjoy having to have my car serviced there! Always going above and beyond! Keep doing what you do👍🏼

I recently purchased a Hyundai Tucson Limited from Germain, and I couldn’t be happier with the entire experience. From the moment I walked in, I was treated like family. Rick Neutzling, my salesperson, was absolutely outstanding. He was professional, patient, and genuinely focused on helping me find the right vehicle—not just making a sale. He took the time to answer all of my questions, walked me through every feature of the Tucson Limited, and made sure I felt completely comfortable and confident in my decision. There was zero pressure—just honest, helpful guidance. Gerold Curtis, the new car manager, was equally impressive. He made the entire process smooth and stress-free. His transparency and fairness throughout the deal really stood out. You can tell he values long-term relationships over quick transactions. The Hyundai Tucson Limited itself is fantastic—loaded with technology, comfort, and safety features—but what truly made this purchase special was the way I was treated. Buying a car can sometimes feel overwhelming, but at Germain, it felt easy and even enjoyable. If you’re looking for a dealership that combines professionalism with a genuine, family-like atmosphere, I highly recommend Germain—especially Rick Neutzling and Gerold Curtis. They’ve earned my trust and my future business.

I have been totally impressed with the process at Germaine Hyundai. I have had the same representative, who works through each appointment for service, each time I go for service. He coordinates, keeps me informed throughout, advises on next steps, if any. The wait area is comfortable and spacious,, stocked with drinks and snacks. Check out is speedy, then I am personally shown to my vehicle. Great service.

Amber is excellent! She’s very friendly and professional. My inspection paper was blank. I didn’t get to go over any areas of concern.

Very easy to work with, happy to answer any questions that came up during the process