Customer Testimonials
I Think the World of Germaine Hyundai Shane is Phenomenal very Professional at his Job
Knowledgeable, friendly,helpful,willing to work with us. The best dealership we have ever dealt with
Everyhting was great! Enriques is the best! If you want to save your time and not waiting around for hours, thats the guy! Thank you Enrique!
Switched to this location, excellent service. Rich is very informative and was very helpful after my Tia.
I was comfortable with the whole process, the environment, the staff and the positive attudes.
Easy to make service appointment, discusses expected times, meets customer needs and washed car without asking
Very unhappy with how they handled my vehicle. Never buying from here again good luck
Great customer service. Friendly people. Nice waiting area too if you want to wait and work.
Todd is very understanding about my particular car’s issues. I know my service needs will be met.
I personally thought they were very friendly from the salesman, to those who finished the deal, and those who explained the financing. I thought they were fair and honest when making the deal. I would go back to them for my next purchase.
Friendly, professional and knowledgeable staff. My wife and I made two trips before deciding. The actual purchase was painless unlike some of our other experiences at other dealers.
Salesperson was Grant. Had a wonderful experience. I would certainly purchase a vehicle from them again. It was effortless on my part. Very kind. Very understanding and knew their business. Once again Grant was outstanding!
Engine came on. Was told it was nothing and charged $222. Ridiculous!!!!! Will never go there again.
The experience with the service dept. has been excellent. Chad my advisor has gone beyond taking care of me.
Fantastic group. Thanks a bunch For all the attention and keeping me car healthy, I appreciate your guilt professional staff.
Richard Highley is the best! He has assisted us over the last 5 car leases. Richard has made the process so easy for us! We know we can count on Richard to know what car we are looking for. We look forward to working with Richard each time our lease is up.
Very good service dept. Have our Santa Fe serviced there evrry 5000 miles. Clean and professional.
My daughter and I had a great experience at Germain Hyundai. Grant Grover, our Sales Associate was extremely friendly and knowledgeable about Hyundai products. I felt that we paid a fair price for the car and received a fair price for our trade. The finance team was great as well! This was my second purchase from Germain Hyundai and probably won't be my last. Their service department is fantastic as well. I highly recommend Germain Hyundai for anyone in the new car market!! Steve Barnett
Awesome service very personal sales we will return in the future, we thank you.....all
Very pleasant people always friendly offer assistance on anything the service department is excellent love the service advisors
Very professional Todd is a great service advisor. They know what they are doing. Job well done
Excellent customer service. Very friendly and knowledgeable. Very helpful. Would highly recommend this dealership for auto needs
We have been a customer for over 25 years they are great & always have been to us!
They had the car I was interested in on site. Shane was great to work with. Very quick and easy transaction!
I purchased a vehicle that was being sold for a better deal than any others in the country at the time. Enrique Revilla (sales) and Larry Scott (GM) made the deal extremely easy to put together over the phone. It didn’t take too much negotiating because their end of the deal was extremely fair right from the start. Mo Chaudhry (Finance) wasn’t pushy and clearly outlines the details of each product offered. You can tell he truly stands behind the products offered and sees the value in them. I’ve dealt with many sales teams at many different ...
Dealer was very helpful, answering all my questions also giving me information I needed about my own vehicle. I felt he was being fair and honest
Had an excellent time purchasing from Germain Hyundai. Antonio was a pleasure to work with and made the entire process effortless. Service was top-notch.
Germain Hyundai provided the best customer experience for a first-time buyer. Hassle-free purchase with a great price! Big shoutout to Michael Johnson at Germain Hyundai of Columbus and Jacob (finance manager) for making sure that I had got the best deal on my Hyundai Tucson.
Best place to buy a car or get your car service completed. Thanks John. Your the best.
The place is always clean and they are always prepared to help you with your service needs.
Enrique found me the car that met my requirements perfectly. He worked with me to get the price within my budget
Best service at onset of entering their service center through completion of process. Professional and courteous
I had that noise that no one was sure of where it was coming from but the techs found it and fixed it !
Excellent service, went above and beyond to make sure I was happy. Todd kept me updated, and was very helpful and informative with all questions I had.
The process was very smooth. Grant picked up seamlessly from my on-line initial contact, as did the rest of the team. I am very happy with this purchase, an look forward to my interactions in the future.
Great experience in helping us make a decisions on an EV that is best for us along with the best financing option
Recently switched to this dealership and have nothing but great experiences at the service department.
Great service center. Repaired my car in a timely manner and it runs great now. Thanks guys!
Very nice group of people, very satisfied with the work I requested to have done
Buy from Rich Heighley, new car sales. He goes above all the rest. Very friendly and helpful,
Very professional service. Staff shows great concern for customer care by explaining everything prior to work being done.
The service was excellent I arrived early Iwas escorted to th2 desk,everyone was busy. Chad looked up and asked me to move to his desk and he would take me next. He took my info and offered a courtesy carwash.
Professional, knowledgeable, customer satisfaction is the priority. Felt comfortable and not pressured at all. Will definitely come back and recommend to friends and family
Once again Rich was great helping me with the maintenance on my car. His knowledge on the product is really great. Thank you Rich.
Easy to schedule all my service needs , very helpful in keeping my Hyundai in tip top shape!
Germain dealership is great. Everyone is very friendly and very helpful. I especially appreciated the service manager Todd’s extra help to learn how to increase the volume of my Waze driving instructions and availability.
Very smooth total experience from time I drove in for service. Great service representative.. very timely repair made and service was explained and representative escorted to my car
John is very nice and professional. I dealt with John another time and he was always professional. I had my car serviced there many times and never had problems. Because I like their service so much, I drive 21 miles from my home to get my vehicle serviced by them.
They get your vehicle in promptly, have great communication throughout your service and Chad went above and beyond to take care of us. Highly recommend this dealership.
Everyone was so nice especially Todd!! He was very helpful. He explained everything that was done!
Kathy was great to work with. In the purchase of our new car. Very knowledgeable !
Courtesy and knowledge are top priority with this dealership. They met my goals A+ rating
Nice people, great service. My car had a rattling noise which they found and fixed. The rattle was not easily found. It is great to have the noise fixed.
Everyone is real friendly and helpful,building is very clean and modern overall it was a good experience
Sales staff was great! Knowledgeable, helpful and not overbearing. Talk to Will when you go
Great Service Would recommend to my friends and relatives service was completed. The service rep was friendly and informative
Had an ABS recall notice work done as well as oil change while was in there very fast and friendly service would recommend them to my friends and family Todd. My service manager was exceptionally helpful. Great guy.
After a rocky start, the dealership bent over backwards to help with a problem with a 20 year old vehicle.
Quick setvice, friendly associates.Easy to do business with. Comfortible waiting room with refreshments. Use for all my automotive needd
I was very glad that I went to Germain Hyundai to buy my new car. My salesperson Craig and the manager Gerald were outstanding to work with . They made the whole experience very pleasant and enjoyable. Thank you.
I haven't bought a car in over 10 years. Generally hate the experience, but Rich was fantastic to work with!
Beyond helpful and friendly staff . Came in for scheduled maintenance and staff ensured every concern I had was discussed. Also made sure their guests had snacks and drinks.
My service guy that worked with me was great he explained everything clearly and was very professional.
Chad is an excellent service advisor! The waiting area is clean and accommodating with snacks and beverages!
Very clean and efficient. Very nice people too. A little expensive but very worth it.
Will was excellent about the whole process. Very informative, punctual, and respectful. Was ready for me the moment I walked into the dealership . Even the Finance mngr,MO, was excellent. Great experience . I will be looking for Will the next time I want to buy or lease a vehicle . Thanks so much.
Rich was absolutely wonderful explaining the details of what was needed to repair my car keeping in contact with me every step of the way. Appreciate the mechanic although I did not meet them because my car now runs better than it ever has.
They always take care of you and a timely quick manner. They are very customer service oriented.
John Bricker has helped my for years with any service related issues. He always explains all the details that are required to keep my car in great shape. I will continue to deal with John on any future service needs.
Germain offered a large inventory and a competitive price. Will the salesman was kind and helpful.
Shane was our salesman and the overall experience was as easy as it could be. Had not bought a car in over 10 years and I feel like he went over and above to make it work out well.
Was in the neighborhood the other day and stopped to check on the recall notice I had received to set up an appointment . They said we can do it today! Saved me a 30-45 minute drive to come back over. Talked to John Bricker about my 2013 Santa Fe. He told me the new ones were in. Looked them over and decided I will keep my 2013 with 48,000 + miles. I am sorry but the new Santa Fe’s, in my mind, leave a lot to be desired. The inside is not bad but I just can’t take the outside look. And ...
Great service. Erin was fantastic. Will bring my car there again. Thank you for helping me.
Very neat place my SERVICE ADVISOR CHAD TRIPPLE WAS VERY PROFESSIONAL AND KNOWLEDGEABLE IN HELPING ME SERVICING MY CAR WAS UNDECIDED ABOUT SOME THINGS ON GETTING SOME THINGS DONE TO MY CAR BUT CHAD HELP ME DECIDE THANKS CHAD FOR ALL OF YOUR HELP MOST DEFINITELY WILL RETURN ALSO THE OTHER STAFF WAS VERY FRIENDLY AND HELPFUL CHAD TAKES HES WORK VERY SERIOUS THANK YOU CHAD FOR ALL OF YOUR HELP KEEP UP THE GOOD WORK
The salesman, Shane Andrews, showed us multiple vehicles to choose from according to our preferences. He was patient with us as we looked around and asked him questions . We were able to narrow it down to 2 vehicles and the sales manager was able to give us what we wanted out of our trade and keep us under the $ number we wanted to spend.
I changed dealerships to get a better experience with my Hyundai service needs and I’ve not been disappointed. Chad Tipple and team are extremely friendly and take their work seriously!
super clean! great! i love the new building. would definitely recommend to family and friends
Great staff and very courteous! I will return! This is my second purchase from them.
Awesome service and professional people. Thanks Todd Fox and the Hyundai team for all your hard work and dedication.
The people are very friendly and helpful. And the service is very thorough. They are very good at what they do.
Punctual, courteous, professional. A class act! They really care about the customer and their experience at the dealer.
Chad in the customer service department is extremely accommodating and tries to be helpful. I have had some odd problems with my 2022 Palisade and he goes out of his way to try to resolve them for me. He is always very professional and works hard to get the problem solved as best he can and as efficiently as possible.
Very professional. Good selection. Great deals. Free drinks. Friendly service. Entire buying experience was a delight
Customer Service was awesome. Was very thorough with services that are needed. I would highly recommend.
Chad is good service rep. Will keep going there, Germain Hyundai great place go to buy.
Vince was ready and waiting with my test drive. Everyone was so nice. It was so easy to test drive and even better experience during the purchase process. Everyone worked together and financing was so easy. I highly recommend going to Germain.
Benjamin was great, everyone went above and beyond, I will be back for mom next new car
Mr. Todd Fox was more than professional explained all the processes to me. I enjoyed working with him very much four stars.
From the time I pulled into the dealership I was treated kindly and professionally. Overall a nice experience.
Always professional and courteous. Try to get you in and out quickly which is what I want. Feel like they care about you as a customer. Have been a loyal customer for 10+ years. Will always go yo them and refer others to them.
I always get excellent service when visit. Destiny went above my expectations she was able to get my car in for a new battery. She rocks! Thanks Destiny I was able to achieve all my goals today.
Best dealership experience I’ve had. Quick, clean, polite, great communication. I drove a bit extra to get there and am glad I did.
I was greeted with friendliness and wasn’t pushy and took his time to help me. He also had compassion. You can tell he just wanted the customer to be happy no matter what if he didn’t sale a car to you. I told him to keep up the good work.
They are doing a great Job working to fix my car issues. Very easy to work with them and their customer service is wonderful.
John Bricker is my service advisor and he is extremely helpful and good. When he is not available or working, at least to me, is impossible to get an appointment.
It was a pleasure to shop at Germain Hyundai dealership everyone throughout the purchase was very helpful with the process . my salesman, Willard Judd was very knowledgeable and spent all the time I needed to compare the different vehicles. My experience with this dealership could not have went any smoother.
The people i encountered were very friendly and helpful. The recall was done in a timely manner.
Todd was fantastic at explaining the process, which made it quick and easy. The waiting room is also very nice and comfortable so I didn't mind waiting. Definitely recommend!
Excellent service visit, exceptional service department issue was checked part to be ordered. Excellent waiting room facilities, staff very helpful & friendly.
Great service staff very nice and courteous service area is clean and car ready on time